Skills

Software: Rise, Articulate, Storyline, Camtasia and Captivate
L& D Skills: adult learning theory, evaluation methodology, ADDIE, SAM
Training Experience: Corporate Training (10+ years) and Instructional Design (10+ years)
Management: Trained, evaluated, scheduled other trainers on major training rollouts. Training project management

Experience

Beach Family Cleveland, Ohio
Caregiver, 10/2023 – 11/2024
Made the difficult decision to step away from my career to provide care for my critically ill father during his final days. This experience not only deepened my compassion and resilience but also honed transferable skills such as time management, problem-solving, and adaptability. Now, with my full focus on re-entering the workforce, I am eager to bring these strengths to your organization

US Tech Solutions, Charlotte, North Carolina
Instructional Designer, 02/2022 - 10/22, 04/2023 – 09/2023
Worked for a major energy company preparing for a training rollout of a new software to be used by supervisors during adverse weather conditions.

• Wrote facilitator guide, and additional facilitation materials

• Assisted with the registration and attendance documentation for training

• Conducted Train-the-Trainer for upcoming training rollout

• Delivered virtual training

• Wrote facilitator guide, participant guide and job aids

• Created quizzes and knowledge checks, both written and eLearning

• Developed an eLearning course in Rise 360

• Supported co-workers through peer reviews of their documentation

• Conducted Train-the-Trainer for corporate trainers

Norman Technologies, Charlotte, North Carolina
Instructional Designer, 08/2019 – 12/2021
Acted as the instructional designer for a new software to be released to clients with a major national bank. Worked with subject matter experts and clients in focus groups to develop job aids, eLearning courses and quick reference guides to explain the software and address their needs and questions.

• Developed eLearnings using Storyline

• Wrote job aids that could be printed and reused for common tasks

• Created quick reference guides to augment eLearnings

• Produced podcast episodes for sales staff

RoundPoint Mortgage Servicing, Charlotte, North Carolina
Instructional Designer, 09/2018 – 02/2019
Used ADDIE methodology in the design and development of eLearning courses and standard documentation. Quality controlled lesson plans, facilitator guides and PowerPoint presentations. Developed eLearnings for mandatory compliance courses.

• Created eLearning for annual Information Security refresher

• Wrote and quality-controlled facilitator/participant guides and PowerPoint presentations

• Evaluated subject matter experts on presentation skills and adult learning principles

Walmart Inc./Global Business Shared Services, Charlotte, North Carolina
Manager, Instructional Design, 07/2016 - 03/2018
Reviewed, created, and updated process documentation and standard operating procedures. Developed curriculum for creating new documents and updating existing ones.

• Developed and implemented skill-based and hands-on exercises and assessments

• Updated and augmented new employee orientation manuals and PowerPoint presentations

• Used live interactive polls, surveys and examinations

• Created engaging classroom experiences through the use of video, gaming and interactive exercises

Aerotek, Charlotte, North Carolina
Instructional Designer, 06/2014 – 06/2016
Hired by several Fortune 500 companies to work with executive leadership and upper management to access vision and develop/execute plan for training. Designed courses and completed peer reviews with other instructional designers.

• Reviewed and revised content on subject matter experts and client reviewers

• Created eLearning courses and quizzes

• Updated policy and procedure documentation

• Evaluated course outcomes and determined next steps

• Implemented continuous improvements through feedback and leadership requests

AXA Equitable Life Insurance Company, Charlotte, North Carolina
Instructional Designer, 05/2010 – 06/2014
Designed eLearning courses. Developed documentation standards and ensured consistent training in line with standards.

• Responsible for obtaining Capitvate eLearning software

• Consulted other trainers on using Captivate software and eLearning principles. Also advised on having training discussions with managers on when eLearning was a viable solution and when it wasn’t

• Promoted training department’s activities through newsletter, intranet blog, and road show

• Worked closely with subject matter experts to develop training materials

• Wrote monthly newsletter and created/maintained training department’s SharePoint site

Education

Ohio University, Athens, Ohio
Bachelor of Science, Journalism